At SciPlay, we're committed to providing you with the best possible experience on our mobile social casino platform. If you have any questions or need assistance, please don't hesitate to reach out.
Our customer support team is available Monday through Friday from 09:00–21:00 GMT, and Saturday from 10:00-18:00 GMT, in six languages (English, French, German, Spanish, Portuguese, Italian). You can contact us via multiple channels for a more tailored approach.
You can send an email to our support team. We strive to respond within 24 hours for standard queries and 4 hours for billing-related issues. Our response times may vary based on the complexity of your inquiry or the volume of requests during peak periods.
You can also find answers to frequently asked questions in the Support section within any SciPlay app. Our Help Centre provides detailed guides on topics ranging from account management to game functionality.
Within Jackpot Party Casino and Quick Hit Casino, you'll have access to live chat support from Monday through Friday during our operating hours. This real-time support allows for faster assistance with specific issues or concerns.
We're committed to responsible gaming practices and provide links to various organizations within our Help Centre that offer advice on managing your playtime and setting limits. These include BeGambleAware, GamCare, the National Gambling Helpline, and Gamblers Anonymous UK. If you feel that your gaming habits are negatively affecting your life or relationships, we recommend reaching out to these trusted resources.
Our technical support team is dedicated to ensuring seamless performance on both mobile devices and desktops. However, our Help Centre often provides troubleshooting steps for common issues.
Please note that we can't guarantee specific response times due to various factors like query complexity, volume of requests, and peak periods. Our team aims to resolve your issue as efficiently as possible while ensuring accurate assistance.
For all security-related concerns or issues with account integrity, please email us. We'll guide you through the appropriate steps for verifying your identity or resolving any other matters that may affect your gaming experience.
If you prefer to contact support via live chat due to an urgent issue, simply click on the icon within your game of choice. For more complex queries or those requiring email communication, choose our standard support email. When reaching out by either method, please include as much detail about the problem you're experiencing so we can assist you effectively.
For your convenience, SciPlay offers multiple channels to facilitate your interaction with us:
Email: A comprehensive platform for communicating more complex inquiries or those requiring a detailed response.
Live Chat: Accessible within Jackpot Party Casino and Quick Hit Casino during operating hours for quick resolution of immediate issues.
Help Centre & FAQ Section: Explore our Help Centre, where you can find information on the most frequently asked questions regarding gameplay, account management, deposits, bonuses, technical specifications, and more.
At SciPlay, we understand that a significant portion of our users communicate in various languages. Our support is available in six languages to ensure everyone feels welcome:
